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Frequently asked questions

How long does it take to get a reply?

We review messages regularly. Corrections are usually checked faster than new agency suggestions, which need a full review of the work.

Do you list agencies outside the US and UK?

Yes. Our guides include agencies from Europe, Latin America, Asia-Pacific and the Middle East, as long as their work fits the guide.

Can you remove an agency or change its position?

We update details that are wrong or out of date. Positions in each guide reflect how well an agency’s work fits that guide.